ace677 Privacy Policy

01 Introduction and Purpose

ace677 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what kind of information ace677 collects, how that information is used, who it may be shared with, and what your rights are.

We believe every user's information belongs to them. By registering with ace677 or using our services, you are accepting this privacy policy. If you disagree with any part of this policy, please contact us directly.

This policy applies to all ace677 services — including the website, mobile version, live casino, slots, cricket betting, and all financial transaction activities.

02 What Information We Collect

ace677 collects only the information necessary for managing your account, improving services, and meeting legal obligations. Below is a description of the types of information we collect:

Personal Identification Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (when identity verification is required)
• Address (for billing verification)

Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts

Technical Information

• IP address and device type
• Browser type and operating system
• Cookies and log file data
• Website usage patterns and duration

Gaming Activity Information

• Betting history and results
• Preferred game categories and providers
• Bonus usage and reward details

03 Purpose of Using Your Information

ace677 uses your information for the following purposes. Each purpose is specific and essential to our relationship with you:

Account Management and Identity Verification

We use the information provided during registration to create, verify, and maintain your account. This ensures that the same person cannot create multiple accounts and that only adults (21+) can use our platform.

Processing Financial Transactions

We use financial information to process your deposits and withdrawals, detect fraud, and prevent money laundering. This process is fully secure and protected via SSL encryption.

Service Improvement and Personalization

By analyzing your preferences and usage patterns, we provide more relevant game recommendations and personalized offers for you. This helps improve your overall experience.

Customer Support

Our 24/7 live chat support team uses your account information to provide fast and effective assistance with any issues or questions you may have.

Meeting Legal Obligations

We store and use necessary information to comply with applicable laws and regulations, to detect and prevent fraud, and to implement responsible gaming policies.

04 Cookies and Tracking Technologies

ace677 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help us improve your browsing experience.

Essential Cookies

These cookies are essential to ensure the core functionality of the website. They maintain your login session and ensure security. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences such as language, game settings, and display options. They make each of your visits more convenient.

Analytical Cookies

These cookies are used to evaluate and improve the performance of our website. They collect statistical data that helps us further improve the user experience.

05 Sharing Information with Third Parties

ace677 never sells your personal information or transfers it to third parties for commercial purposes. However, in certain specific situations we may share limited information:

Payment Processors

The necessary financial information is shared with the relevant financial institutions to provide bKash, Nagad, Rocket, Upay, and bank transfer services. This information sharing is used only to complete transactions.

Game Providers

Minimal information is shared with our game partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely for the purpose of managing gaming sessions.

Law Enforcement Agencies

As part of legal obligations or under a court order, specific information may be provided to government or law enforcement agencies. In such cases, ace677 always follows legal procedures.

Technology Service Providers

Trusted service providers may have access to limited information for cybersecurity, data storage, and technical maintenance purposes. These service providers are contractually bound to comply with ace677's privacy policy.

06 Data Security Measures

ace677 uses the most advanced technologies to protect your information. Our security measures are structured in the following layers:

Encryption and Data Protection

• SSL/TLS encryption is used for all data transmission
• Stored data is protected with advanced encryption algorithms
• Passwords are never stored in plain text
• Regular security audits and tests are conducted

Access Control

• Only authorized personnel have access to sensitive information
• Two-factor authentication is in place
• All data access is logged and monitored

Physical and Infrastructure Security

• Data servers are located in secure data centers
• Regular backups and a disaster recovery plan are in place
• Firewalls and intrusion detection systems are active

07 Your Rights

As a registered user of ace677, you have the following rights regarding your own information. We respect these rights and are committed to helping you exercise them:

Right to Access

You can find out at any time what information ace677 has stored about you. If you contact our support team, we will provide you with a complete description of the information collected.

Right to Correction

If there is any incorrect or outdated information in your account, you can request a correction. We will complete the correction as quickly as possible.

Right to Deletion

You may request to close your account and have your personal information deleted. However, due to legal or financial obligations, some information may need to be retained for a specified period.

Right to Data Portability

You can request an export of your account and transaction information in a standard format. This information will be provided to you by email.

Right to Object to Processing

In certain cases you may object to the processing of your information, especially where it relates to marketing use. We will take the necessary steps as soon as we receive your objection.

08 Data Retention Period

ace677 retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations:

Account Information

Your personal information is retained while your account is active. Even after closing your account, certain information may need to be retained due to legal obligations.

Financial Transaction Information

Transaction information is retained for a specified period in accordance with financial regulations and legal requirements. This is essential for preventing money laundering and detecting fraud.

Technical Log Data

Log data is retained for a limited period for cybersecurity and system performance monitoring purposes, and is then securely deleted.

09 Protection of Minors' Information

ace677 strictly prohibits registration by anyone under the age of 21. We do not knowingly collect any information from minors. Our age verification process ensures that only users aged 21 and above can use our services.

If we have unknowingly collected information from a minor, upon becoming aware of this we will close that account and delete all associated information. If you become aware that a minor is using our platform, please notify us at [email protected].

10 Policy Changes and Updates

ace677 may update this privacy policy from time to time. Changes may be made to this policy as a result of service improvements, legal changes, or the adoption of new technologies. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed
• For significant changes, your consent will be requested at the time of login

If you continue using ace677 after the updated policy is published, you will be considered to have agreed to the new policy. We therefore encourage you to review this page regularly.